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Questions about a product, an order or delivery in Miami? Send us a message and we'll get back to you by email.
FAQ
Frequently asked questions
Your question might already be answered here.
How do I pay?
By Zelle. After you place your order you'll see the exact amount, who to send it to and your order number. Put "Order" and your number in the Zelle memo so we can match your payment.
When will my order ship?
Your order is pending until your payment arrives. Once it does, we confirm it by hand and ship it, usually within one business day. You'll see the status change on your order page.
How much is shipping?
Shipping anywhere in the US is a flat $9.95. The exact amount is shown in your cart before you order.
Do you deliver in Miami?
Yes. Express Local Delivery covers most of Miami-Dade County for $20.00. Choose it at checkout and enter your ZIP code to check that you're in the area. We text you when it's on the way.
How do I track my order?
Open the link on your order confirmation page, or sign in to your account to see every order. Once we ship, the tracking number appears there too.
Can I cancel or return an order?
You can cancel any time before you pay by sending us a message with your order number. Because of the nature of our products, all sales are final once paid. If something arrives damaged or wrong, contact us within 48 hours of delivery and we'll review it.
Do I need an account to order?
No, you can check out as a guest. An account just keeps all your orders and their status in one place, and fills in your address next time.
Do you have discount codes?
When we run a promotion, the code shows in the bar at the top of the site. Enter it in the Discount code box at checkout.
Who can buy from you?
Our products are sold for research use only and are not for human consumption. You must be 21 or older to order, and you confirm this at checkout.